At Kasa & Co, each order is handled with precision and care.
Our return and refund policy is designed to protect both you and the integrity of our production process.

To qualify for a return or refund, please note the following:

1. The item(s) arrive damaged or defective. In this case

• The issue must be reported within 72 hours of the product delivery.
• Clear photo evidence of the issue should be provided within this time frame.
• Ensure the item is in the condition it was delivered to you.

2. The delivered item(s) does not match the color or specifications confirmed at purchase.

3. The delivery timeline exceeds the confirmed date, without prior notice or agreement.

If approved, refunds will be processed within 3 working days after approval.

Refunds are not issued for:

• Instances where the client changes their mind on an order.
• Items damaged due to misuse or improper handling by the client.

Delivery & Shipping Policy:

• Kasa & Co delivers furniture within Lagos. For orders outside Lagos, please contact our support team before placing your order.

Delivery Timelines

• Lagos State: 10 – 12 working days from confirmation.
• Please note that multiple orders might exceed the stated timeframe and this would be communicated to the client accordingly.
• Custom Orders: Would be communicated to the client as the timeline may vary.

Delivery Fees

• Delivery Fee would be provided upon checkout.
• Calculated based on location.
•  Re-delivery fees apply if delivery fails due to unavailability of the client or incorrect address.

Payment Process

• We’ve made payment secure and simple at Kasa & Co.
• Accepted Payment Channels.
• Bank Transfer (Kasa & Co official account).
• Paystack/Flutterwave (Cards, USSD, Transfers).
• If you encounter any payment issue, kindly contact our support team via WhatsApp or Email.

How to Contact Us for Complaints, Returns and Refunds:

Email – hello@thekasaandco.com

Phone/WhatsApp – 08161822676

Subject: The subject of your email should include your request.

For complaints, please include your request in the email subject line (e.g., ‘Complaint – Damaged Chair – Order #1234’), along with a description, photos, and your order ID